Here are three important steps to improve management system training for internal auditors:
- Develop a Comprehensive Training Curriculum:
- Assess Training Needs: Conduct a needs assessment to understand the specific skills and knowledge gaps among your internal auditors. This should be based on the requirements of your management system.
- Develop the Curriculum: Find a training curriculum that addresses the relevant standards (like ISO 9001, ISO 27001, etc.), risk assessment techniques, audit planning, report writing, and effective communication skills.
- Blend Learning Methods: Use a blend of learning methods such as in-person, online courses, webinars, and hands-on workshops. This accommodates different learning styles and allows flexibility for staff.
- Implement Continuous Learning:
- Ongoing Training: Set up a continuous learning program where auditors are regularly updated on new developments in their field. This can include subscription to relevant journals, attendance at industry conferences, and access to advanced training courses.
- Mentorship & Consultants: Pair less experienced auditors with seasoned professionals. Mentorship can provide on-the-job training, real-time feedback, and advice on handling complex auditing scenarios. If you are new to a standard, find a reputable consultant to guide you through the Internal Auditor process.
- Establish a Feedback and Improvement System:
- Regular Feedback: Encourage auditors to give and receive feedback on training programs. This could be through surveys, suggestion boxes, or regular meetings.
- Monitor Performance: Regularly assess the performance of internal auditors in real audits. Use key performance indicators (KPIs) to measure the effectiveness of the training.
- Iterative Improvement: Use the feedback and performance data to make iterative improvements to the training program. This ensures that the training remains relevant and effective in enhancing the skills of your internal auditors.
